PRIVACY POLICY
Aspen acknowledges and respects the privacy of individuals.
WHAT INFORMATION DO WE COLLECT AND HOLD?
Aspen may collect and hold personal information related to you which is necessary for the purpose
of conducting our business, including (without limitation) (i) to deliver products, services or
information, (ii) to assist you with matters relating to our products and services, (iii) to improve, and
better understand your preferences in respect of, our products and services and (iv) to fulfil our
regulatory obligations. Examples of information we collect and hold include, without limitation, your
name, your professional qualifications, address, telephone number, facsimile number and email
address. This information is usually collected directly from you but occasionally, where it is
unreasonable or impractical to do so, it may be provided by third party service providers or publicly
available sources. You may choose not to provide any personal information to Aspen, however,
Aspen may not be able to provide products or services to you.
Aspen will not collect, hold, use or disclose sensitive information (such as information about racial or
ethnic origins, political or religious beliefs, gender, date of birth or health information) except with
your consent or where required or permitted by law. We may collect, hold, use or disclose sensitive
information such as your or your child’s health information where you have provided it to us in the
context of communicating feedback on, or to report an issue or adverse event related to, one of our
products.
HOW DO WE USE AND DISCLOSE INFORMATION?
Aspen may use the personal information that you submit to us in connection with the above-stated purposes and for direct marketing purposes, such as sending you offers or information on products, events or services that we consider may be of interest to you. Aspen may also allow that information to be given to third parties for a similar purpose. You can opt out of receiving marketing materials by writing to us at the below address or following any instructions to unsubscribe in one of our marketing emails.
Aspen may disclose personal information (other than sensitive information) to its suppliers,
contractors, agents or partners:
- to meet the purpose for which it was submitted; or
- for the purpose of processing and delivering your request (e.g. providing products or services); or
- if we are required or authorised by law to disclose the information; or
- if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.
Aspen may disclose this information to its affiliated companies both in Asia and overseas, including
Aspen’s parent company, Aspen Pharmacare Holdings Limited, in South Africa.
Aspen is subject to mandatory reporting requirements and may disclose sensitive information to
regulatory authorities, overseas affiliates of Aspen in Ireland and South Africa and/or third parties
managing or requiring oversight of such reporting on Aspen’s behalf and as required by law
ACCESS, CORRECTION AND SECURITY
Aspen will take reasonable steps to ensure that the personal information we collect is accurate,
complete and up-to-date.
You can access and request correction of any personal information concerning you at any time. You
may also request that we delete your personal information at any time. Any such requests should be
made directly by contacting us (see below for details). Please note that there are some exceptions to
your right to gain access to your information, including (but not limited to) where
- providing access would have an unreasonable impact upon the privacy of other individuals; or
- the request for access is frivolous or vexatious; or
- the information relates to existing or anticipated legal proceedings between you and us, and the information would not be accessible by the process of discovery in those proceedings; or
- providing access would be unlawful.
Aspen may charge a fee for reasonable costs incurred in providing such access, and will advise of the amount of the fee before access is provided.
Aspen will take reasonable steps to protect personal information from misuse, interference or loss and unauthorised access, modification or disclosure.
Aspen will take reasonable steps to protect personal information from misuse, interference or loss and unauthorised access, modification or disclosure.
CLICKSTREAM DATA
Each time you visit the Website our server collects some anonymous information, known as
click-stream data , including the type of browser and system you are using; the address of the site
you have come from and move to after your visit; the date and time of your visit; and your server’s IP
address.
Aspen may collect this information for statistical purposes to find out how the Website is used and
navigated, including the number of hits, the frequency and duration of visits, most popular session
times. We may use this information to evaluate and improve our Website performance or to identify
individuals whom may threaten the security or integrity of the Website.
COOKIES
A Cookie is a piece of information that our web server may send to your machine when you visit our
Website. The cookie is stored on your machine, but does not identify you or give us any information
about your computer.
A cookie helps us to recognise you when you re-visit our Website and to co-ordinate your access to
different pages on the Website. We use cookies to learn more about the way you interact with our
content and help us improve your experience of using our Website.
With most internet browsers, you can erase cookies from your computer hard drive, block all
cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser
instructions or help screen to learn more. If you reject the use of cookies, you will still be able to
access our Website but please note that some of its functions may not work as well as if cookies
were enabled.
LINKS TO OTHER SITES
Aspen may provide links to other sites. If you use these links, you will leave our Website and we are
not responsible for any of these sites, their content or their usage of your personal information. We
advise that you check the privacy policies on those sites.